Match the form’s condition options
- Like new: minimal visible wear and no known functional issues. Mention any repair history even if the phone looks excellent.
- Good — normal wear: light marks from everyday use, with normal operation.
- Fair — visible wear: noticeable scratches or scuffs. Describe them; do not hide defects behind a general grade.
- Damaged or not working: cracks, missing parts, faults, or a device that will not power on.
- Not sure: use this if you cannot test the device or need help describing it.
Screen, body, and battery
Inspect the display and rear glass in good light. Note cracks, deep scratches, discoloration, burn-in, flickering, and unresponsive touch areas. Check buttons, the camera lens, charging port, and any visible frame damage.
For an iPhone, note battery health if available in Settings → Battery. Battery health availability varies by device. For Android, describe charging problems, unexpected shutdowns, or unusually short runtime instead of inventing a percentage.
Stop using a device if the battery is swelling, leaking, unusually hot, or pushing the screen out. Do not puncture it or try to force the case closed. Contact the team before any handoff.
Basic functions to test
- Power on and unlock the device yourself.
- Test charging with a known-working compatible charger.
- Check front and rear cameras, speakers, microphone, and volume buttons.
- Check Wi-Fi, touch input, and fingerprint or face authentication where available.
- On a folding phone, note hinge and inner-display issues without forcing movement.
Be clear about repairs and restrictions
Mention replacement screens, battery repairs, liquid exposure, and messages about parts or service. State the carrier, financing status if known, and whether personal or work accounts remain linked. Cosmetic condition and account eligibility are separate considerations.
A condition grade is your initial description, not a binding valuation. Our team may ask questions or inspect the device before discussing final terms.
Frequently asked questions
Should I repair my phone before selling it?
Ask for a review first. Repair costs do not necessarily increase an offer by the same amount. Share the damage and any repair estimate rather than paying for a repair only to improve resale value.